FAQS and Support


I want you to be so excited about every item you purchase from me so if you don’t love your garment, send it back! Please fill out the return slip included with your order and include it with your return. The item must be sent back to us within 30 Days of the item being delivered to you originally and the item must be in perfect unworn condition. We offer a refunds on all regular priced items. We do not cover return shipping or refund shipping costs. Please allow us 15-30 day to process your return and you will receive a notification once your refund. If there isn’t a return slip in your package that most likely means your order was final sale either because it was a clearance item or is considered “undergarments.” If you believe your package didn’t include a return slip by mistake please shoot us an email [email protected] with your name and order number.

I cannot be responsible for items that are lost in the mail when being shipped back to me. Please get a tracking number if possible.

Bikini bottoms or any item that directly touches your sexy genitals are not eligible for returns. This includes underwear, swimwear, and bodysuits. All masks are also final sale. No exceptions.

All clothing must be unworn and in good condition. If an item is returned and appears to be worn you may be charged a cleaning fee . If an item is returned past the 30 days window you may not be eligible for a refund at all but depending on the item we may be able to issue a partial credit instead.

If a package is returned to us due to an address error or an unclaimed package we will contact you directly. We will re-ship out the items to you but you must cover the new shipping fees.

Can I exchange for another size? 

No. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via our email: [email protected]

For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back, and depending on stock availability.

Can you help me with Customs Fees?

We are not responsible for customs fees or holds by customs. We make an effort to be aware of accurately marking packages for customs to avoid our customers incurring excessive fees if you know what I mean.

My address is wrong!

Please contact us at [email protected] as soon as possible so someone can fix the mistake. However, if we ship the item before this is corrected you will need to wait for the item to be returned back to us and pay for us to re-ship your items.

How do I know my size?

Exact measurements for all items are listed in the product descriptions. My sizing can be a little inconsistent from item to item (I’m sorry I am working on it!) so please refer to measurements closely for each item.

I saw my shipping label is created but don’t see an update on tracking

We ship out items three times a week. If you’ve received an email notification of your shipping label being created but it has no update it has likely not made it to the post office yet. Please check back on the tracking in a few days. I am a tiny tiny company and we need a little extra time getting packages out on busy weeks. I am not able to rush orders or guarantee delivery by a specific date. Sometimes orders go out lightening quick and sometimes they take up to a week to fulfill. You never know! Wow how exciting!

My item was wrong or something was faulty. 

I’m sorry I am shithead pea brain I am not worthy.  Please E-mail us at 46 Marcham Road, Boreham, BA12 5NW, United Kingdom with a description (photos help also!) and I will make it right and shower you with attention and apologies.

My item was marked as delivered but I can’t find it.

First check the address on the order and confirm that you entered the correct address. Once your item ships it is in the hands of USPS. If your item is listed as delivered and is missing it is possible it was delivered to a neighbor, stolen or its still sitting in the back of a delivery truck. Please contact your post office or speak to your mail person. Many times the package finds its way to the correct address within a week but we cannot issue replacements or returns for items marked as “delivered”.

I have advice for your company

I welcome respectful advice but please keep in mind I am a much smaller company than I look (hair swish) and I am working with very limited resources. I currently run the company by myself with the help of a part-time assistant. This limited approach allows me to bring the clothes to customers at a much cheaper cost because I don’t have the expenses of a normal company (no marketing, few employees, use my home kitchen as storage etc). I run this company strategically small and smart. There are many things I’d do differently if I had a whole team to work with and maybe someday I will but for now I have to go clean the toilets because that is fashion bitch.

My question isn’t on here

Someone will read your question :Email  [email protected]

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